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Introduction
Efficient time tracking is essential for accurate payroll processing and productivity management. SCView Mobile's Time Clock feature provides employees with convenient access to record their work hours directly from their mobile device, ensuring accurate time tracking regardless of location. This mobile functionality includes department selection, position tracking, and real-time status monitoring to streamline your organization's timekeeping processes.
A. Problem Statement
Employees working in the field, traveling between locations, or working remotely often struggle with traditional time tracking methods that require desktop access. This can lead to missed punch-ins/outs, delayed time entries, and inaccurate payroll records. Additionally, employees may need to verify their current clock status or review recent activity while away from their desk, creating challenges for proper time management and compliance with work policies.
B. Solution
SCView Mobile's Time Clock feature provides comprehensive mobile access to your time tracking system with an intuitive interface designed for on-the-go use.
Step 1: Access Time Clock
Navigate to the Time Clock function using either the dashboard icon or by tapping the hamburger menu icon and selecting "Time Clock" from the menu options.
Step 2: Review Current Status
Upon opening the Time Clock, you'll immediately see:
- Your current status (clocked in or clocked out)
- Your employee ID for verification
- A grid displaying your recent time clock activity
Step 3: Configure Punch Details
Before clocking in or out, select the appropriate options from available fields:
- Department: Choose from the dropdown menu based on departments in your user profile
- Position: Select the position you're working for this punch. If positions appear incorrect, use the refresh function to sync the latest information
- Category: Options change based on your Type selection - Attendance offers attendance/substituting options, while Absence provides absence reason categories
- Notes: Add any additional information about your time entry
Step 4: Clock In/Out
Once required fields are completed, use the clock function buttons to record your time. Your punch information will appear in the activity grid on the Time Clock page.
C. Best Practices
- Use Notes Field: Add explanatory notes for unusual punches or schedule changes
- Keep Profile Updated: Ensure your employee profile contains current department and position information
- Review Recent Activity: Use the activity grid to verify recent punches and catch any errors early
D. Troubleshooting
If you encounter issues while using the SCView Mobile Time Clock feature, refer to the following common problems and solutions:
Unable to Access Time Clock Feature
Possible Causes:
- Outdated app version
- Network connectivity problems
- Insufficient user permissions
Resolution:
- Ensure you are running the latest version of the SCView Mobile app by checking your app store for updates.
- Check your device’s internet connection and switch to a stable Wi-Fi or mobile data network.
- Verify with your administrator that your user account has Time Clock access.
Department or Position Not Appearing/Outdated
Possible Causes:
- Profile not synced
- Recent profile changes not updated in the app
Resolution:
- Log out and log back in to force a profile update.
- Contact your administrator if the department or position is still missing or incorrect.
Punch Not Saving/Not Visible in Activity Grid
Possible Causes:
- Network disruption during punch
- Required fields not completed
- App or server issue
Resolution:
- Confirm you have completed all required fields (such as Department, Position, and Category).
- Check your network connection before submitting your punch.
- Wait a moment and refresh the activity grid; sometimes data syncs with a short delay.
- If the punch still does not appear, try restarting the app.
- Contact support if issues persist.
Incorrect Clock Status Displayed
Possible Causes:
- App data cache error
- Sync delay between mobile app and server
Resolution:
- Refresh the Time Clock screen or log out and log in again.
- If status remains inaccurate, log your punch manually and notify your supervisor to verify your hours.
App Crashes or Freezes
Possible Causes:
- Outdated app version
- Device compatibility issues
- Insufficient device storage
Resolution:
- Update to the latest app version.
- Close other running applications to free up device resources.
- Restart your device, and try again.
- Uninstall and reinstall the app if problems continue.
If these troubleshooting steps do not resolve your issue, contact your organization’s IT support team or SCView support for further assistance. Please provide details of your device, app version, and a description of the issue when seeking support.
E. Related Articles
Conclusion
SCView Mobile's Time Clock functionality ensures accurate time tracking regardless of your work location. By providing real-time access to punch in/out capabilities, status verification, and recent activity review, the mobile app eliminates barriers to proper time management. Take advantage of this mobile solution to maintain accurate timekeeping records and ensure compliance with your organization's policies, whether you're in the office, field, or working remotely.