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Introduction
SCView Mobile's mileage tracking feature allows users to record and manage business travel expenses directly from their mobile device. This functionality enables real-time mileage entry while on the road, ensuring accurate tracking of business-related travel without the need to remember details later or wait until returning to your desktop.
A. Problem Statement
Business travel happens away from the office, but traditional mileage tracking often requires users to remember trip details and enter them later at their desk. This delay can lead to forgotten trips, inaccurate mileage records, and incomplete expense reporting. Additionally, users need the ability to review and manage their mileage entries while mobile, especially when preparing for meetings or completing expense reports on tight deadlines.
B. Solution
SCView Mobile's mileage functionality provides on-the-go tracking capabilities that allow you to capture travel information in real-time and manage existing entries from anywhere. The mobile interface streamlines the process of recording, reviewing, and managing your business mileage.
Step 1: Access Mileage Function
Navigate to the mileage screen one of two ways: Tapping the Mileage icon or opening the menu via the hamburger icon (three horizontal lines). Select "Mileage" from the menu options.
Step 2: Create New Mileage Entry
Tap the "New" button to begin recording a new trip. The system will prompt you for essential trip information.
Step 3: Enter Trip Details
C. Best Practices
- Record Trips Immediately: Enter mileage information as soon as possible after travel to ensure accuracy
- Include Trip Purpose: Always document the business purpose for each trip to support expense justification
- Review Before Submitting: Double-check all entry details before final submission to avoid processing delays
D. Troubleshooting
If you encounter issues while using the mileage tracking feature in SCView Mobile, consider these common problems and solutions:
1. Unable to Access the Mileage Feature
Check permissions: Ensure your user account has access to the Mileage module. Contact your system administrator if you cannot locate the Mileage icon or menu option.
App update: Confirm you are using the latest version of the SCView Mobile app.
2. New Mileage Entry Button Not Visible
User role: Some roles may not have permission to create new mileage entries. Verify permissions with your admin.
Refresh the app: Log out and log back in, or close and reopen the app to refresh your menu options.
3. Mileage Entries Not Saving or Syncing
Internet connection: A stable connection is required for saving and syncing entries. Check your device’s Wi-Fi or cellular network.
Try again later: If the issue persists, wait a few minutes and attempt to save the entry again.
App cache: If the problem continues, clear the app cache or reinstall the app.
4. Incorrect or Missing Trip Calculation
Review entry fields: Make sure all required trip details (date, start/end location, mileage, and purpose) are completed accurately.
Edit entries: If you notice incorrect details, use the edit function to update before submitting.
5. Cannot Edit or Delete Existing Mileage Entries
Check entry status: Entries that have already been submitted or approved for expense reporting may be locked for editing.
Contact your administrator if you need to make changes.
Refresh your app: Sync the app to display any recent changes to entry status.
6. App Freezes or Crashes When Entering Mileage
Restart the app: Close and reopen SCView Mobile.
Device restart: Restart your mobile device.
Update or reinstall: Make sure the app is updated, or uninstall and reinstall as needed.
7. Missing Mileage Data After Submission
Sync issues: Refresh your app to ensure all recent changes have synced.
Contact support: If data remains missing, reach out to your IT help desk or SCView support team for additional assistance.
If these steps do not resolve your issue, please consult your organization's IT support or your SCView administrator for further help.
E. Related Articles
Conclusion
SCView Mobile's mileage tracking eliminates the guesswork and delays associated with traditional mileage recording by enabling real-time entry and management of business travel data. By capturing trip information immediately while details are fresh, you can ensure accurate expense reporting and maintain compliance with travel policies. Take advantage of this mobile functionality to streamline your mileage tracking process and improve the accuracy of your business travel records.