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Introduction
Welcome to our support resources. We're committed to providing you with efficient and effective assistance through various support options designed to resolve your queries and enhance your experience with us. Whether you need help with a feature, want to report a bug, or just have a general question, we've got you covered.
How to get help
In the top right corner, next to your profile name, there is a Help section. Here, you can find the support options we offer under the Get Help option.
Chat with Us: Click the chat bubble located in the bottom right-hand corner of SCView to start a conversation with one of our Support agents. We will do our best to assist you through messages.
Ask a Question and/or Submit a Help Ticket: If you would like to request a new feature in SCView or if you encounter a bug on the site, you can submit a ticket through this option.
Call Us: Reach us by calling 567-424-6054 and selecting option 2. You will be connected with a Support agent who can guide you through your issues.
Run SCSupport Remote Help Tool: Use this tool when you are on the phone with us to allow us to see your screen remotely and provide more effective assistance.
Troubleshooting
If you're encountering any issues, our comprehensive support system is here to help. You can start a conversation with one of our Support agents using the chat bubble in the bottom right-hand corner of SCView. They're equipped to assist you through messaging. For more specific issues, such as requesting new features or reporting bugs, you can submit a ticket within our system. Additionally, if you prefer speaking with someone, you can call us at 567-424-6054, selecting option 2 to reach a Support agent who can guide you through the necessary steps. If needed, our SCSupport Remote Help Tool can be employed during phone support to enable screen-sharing for a more in-depth troubleshooting process.
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Conclusion
Thank you for trusting us with your support needs. We aim to resolve your concerns quickly and effectively through our multiple support options. Whether you choose to chat, call, or submit a ticket, our dedicated team is here to ensure you have the best experience possible. Remember, your feedback is invaluable to us as we continue to improve our services.