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Introduction
To enhance the system's functionality by integrating a new feature termed "minimum clicks option" for queue actions. This feature must enforce a mandatory requirement of a predetermined number of approvals (clicks) before an item can complete an action or progress from the queue.
A. Problem Statement
Our current system only allows for single-user approvals per queue, which lacks the necessary oversight for certain sensitive or critical actions. The new feature should ensure that an item only progresses after receiving the required number of approvals, with each user being able to contribute only one approval.
B. Solution
This instructional guide does not explain or show the process of creating a new queue or action in a workflow. This guide solely explains the steps necessary to setup a multiple clicks action.
Step 1:
In the Workflow queue action setup, adjust the Min Clicks setting to the desired amount. There cannot be a custom Confirm Profile selected and the Target Queue must not be set to the current queue.
C. Best Practices
D. Troubleshooting
- If Min Clicks is set to a value greater than 1, the Target Queue cannot be set to the current queue and the Confirm Profile must be set to (None).
E. Related Articles
Conclusion
By implementing the new multiple approval feature, we will significantly enhance the queue management system to address clients' needs for greater security and shared decision-making. This enhancement will ensure that critical or sensitive actions within the queue are thoroughly vetted through a collective approval process, thereby minimizing risks associated with unilateral decisions. The success of this feature will be marked by seamless integration across platforms, a robust auditing mechanism, and positive client feedback, ultimately leading to improved trust and satisfaction with our system's capabilities.