Introduction

Logging into SCView is a straightforward process that can be accomplished through multiple secure methods, ensuring that users can access their accounts easily and efficiently. This guide outlines the various login options available in SCView, along with step-by-step instructions, to assist users in accessing the application smoothly.

A. Problem Statement

New users or those unfamiliar with SCView might encounter difficulties in logging into the system, especially when choosing from multiple login options or handling login credentials. The complexity increases with the integration of Single Sign-On (SSO) options like Google, Microsoft, and OneLogin.

B. Solution

SCView provides four convenient ways to log into the platform: a traditional login method and three SSO options (Google, Microsoft, and OneLogin). Each method has been designed to cater to different user preferences and IT infrastructure setups, making the login process as flexible and user-friendly as possible.

Step 1: https://www.myscview.com/login.aspx 

Step 2: The user can login into the application in four ways:

Note: If the user has never logged in before, please contact your admin for your username and initial password.

B.1 Click on the Google tab, enter the Database name and click on the Login button. 

B.2 The user is required to enter their work Gmail account. 

B.3 The user will then be logged into the myscview application via SSO.

C.1 Click on the Microsoft tab, enter the Database name and click on the Login button. 

C.2 The user is required to enter their work Microsoft account. 

C.3 The user will then be logged into the myscview application via SSO.

Note: Use the return to classic login in to use OneLogin

Steps that are required to generate client id, client secret, and URL. Once these steps have been gathered, need to email to support@scview.com. 

For more information, please refer to: https://scview.freshdesk.com/support/solutions/articles/44000999135-create-link-for-onelogin-sso

Note: For any of the SSO accounts Google, Microsoft, or OneLogin, SCView will be unable to troubleshoot the passwords. These are all managed by your IT personnel and platform itself.

Note: When simultaneously accessing two different databases in separate browser tabs, a unique authentication synchronization behavior may occur. Upon switching back to the first database's tab after logging into the second database, a pop-up notification will appear, prompting a page refresh to ensure the current signed-in session is synchronized. Clicking "OK" on the pop-up will trigger a page reload, reflecting the updated authentication state.

C. Best Practices

• Credential Management: Keep your usernames, passwords, and database names secure but accessible. Regularly update passwords in accordance with your organization’s security policies.
• Choosing the Right Login Method: Opt for a login method that aligns with your organization’s preferred IT practices. SSO options can simplify login procedures and enhance security.
• First-time Login: If you are logging in for the first time, ensure that you contact your admin to receive your initial credentials and necessary setup information.
• Bookmarking the Login Page: Bookmark https://www.myscview.com/login.aspx for quicker access.

D. Troubleshooting

• Login Errors: If you encounter errors during login, double-check your username, password, and database name for accuracy. Make sure that there are no spaces or typographical errors.
• SSO Issues: For issues related to SSO via Google, Microsoft, or OneLogin, verify that you are using your official work account associated with that service. If problems persist, contact your IT department as SCView does not manage SSO credentials.
• Access Denied: If access is denied, ensure you are authorized for access and the account is active. Contact your system administrator if you suspect your credentials are deactivated.

E. Related Articles

General: How To Make a Row Selection in SCView 

Conclusion

SCView offers multiple methods to log into your account, providing flexibility and security tailored to user needs and organizational policies. Whether through traditional login or SSO options, accessing SCView can be a seamless and secure process. By following the outlined best practices and troubleshooting common issues, users can effectively manage their login experiences and access SCView efficiently to perform their necessary tasks.