Within SCView, the system can automatically send a notification (email). This guide will show you how to verify if one was sent successfully.
NOTE: Must be an admin to follow the steps outlined in this guide.
If you know the date the email was sent, please skip to step # 3
1. From Search, find the document you wish to know if email was sent out and right click and click "Notifications".
2. In the Notifications pop-up, in the "Email Sent Date" column, is where you can see when it was sent out. If it is blank, means an email was not sent out. In the screenshot below, for "PO Notify Requestor", an email was sent out.
3. Go to Admin-Mail Manager. Put the date that was found in Step #2 in the "From Date" and "To Date" and click "Apply". In the results, if status shows as "SENT", means left our system successfully. If shows as "FAILED", means there was an issue trying to email it from our system.
NOTE: If user or vendor says did not receive an email and status was "SENT", they will need to have their IT dept trace the email as it may have been blocked by spam or deleted on accident.
To resend an email, please follow guide the guide by clicking here
