When using the Amazon Marketplace with SCView you may receive a cancelled order notification from Amazon if your order takes longer than 7 days to place from the cart creation. This is put in place by Amazon to avoid issues with price changes and stock issues.


When this happens Amazon will notify the requestor that the order has been canceled and would need to be placed again. 


To continue:

  1. Manually complete the order with Amazon directly through their site and not through a requisition.
  2. Once order is submitted to Amazon, log into USAS to update the PO with the new/updated information.
  3. Refresh the PO in SCView to pull the updated information.


NOTE: To ensure you are receiving the notifications from Amazon regarding cancellation and/or various other status updates you have set up your Order Safeguard settings to allow notifications. This can be done by following the steps shown below.