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Introduction
The My Profile feature in your SCView application offers personalized control over your user settings and information, facilitating a tailored user experience. This functionality allows users to update certain aspects of their profile to suit their preferences and requirements for interacting with the platform.
A. Problem Statement
Users may encounter limitations when attempting to update their profile information, as some fields might be restricted based on pre-configured settings. These restrictions can lead to confusion and hinder users from customizing their experience fully or correcting errors in their user settings.
B. Solution
To resolve these issues, it is imperative to implement a more transparent system where users are clearly informed about which profile fields they can edit and why others are locked. Enhancing user guidance on managing editable fields and providing administrators with straightforward options to adjust access settings can significantly improve user experience.
With My Profile, you are able to update certain information depending on your settings.
Please note, your screen may not allow all fields to be edited. This is due to settings on your profile.
1. Click on your name in the upper right-hand corner and click My Profile.
2. Update information as needed and click Save.
a. Phone: Phone number listed under your username
b. Home Screen: The first screen you will see when you login
c. Password: Your myscview.com password (If using classic login)
d. Ext Password: Your USAS password (Not pictured; Will show if tied to your SCView user)
e. Don't Bother Me: Can turn on or off for campaign messages that appear from time to time
f. Reset View Settings: If view of columns looks off and cannot fix, you can self-reset your view
3. To enable/disable the PIN on the popup, please reach out to Support.
C. Best Practices
- Clear Communication: Always inform users about which fields are editable and provide reasons for any restrictions.
D. Troubleshooting
- Saving Errors: Ensure all fields are filled out correctly; Look out for error messages that might specify the problem. If issues persist, refresh the page or try logging out and back in.
- Misaligned View Settings: If your screen layout appears misaligned, use the Reset View Settings option in your profile to revert to default settings.
E. Related Articles
Conclusion
The My Profile feature is designed to empower users by allowing them to personalize their settings within the platform. By adhering to best practices and utilizing available troubleshooting steps, users can effectively manage their profiles, thereby enhancing their overall interaction with the application. Continuous improvement, based on user feedback and technological advances, will ensure this feature remains both functional and user-friendly.