Where do I enter the settings to use my own SMTP server?

Go to Admin-> Site Settings

Fill in the "Mail Server" section in the General tab, and click Apply to save changes. We recommend having your IT department provide this information. Once all of the server information is entered, click Apply. 


Please do Not check the "Use Custom SMTP Settings" box until after using the Test button with an email filled in. We want to make sure the connection works before it is enabled, and this Test option will let us know if it's successful by reaching your inbox. If the connection does not work and it the box is checked, no emails will send from the system. 


Can I still fax through MySCView if I use my own SMTP?

Yes, but you will need to setup your own digital fax service, such as efax or metrofax. If you would like for us to create you an account, we can for a small yearly fee.


I have my own fax server that I want to use to send faxes, can I use that?

No. The reason is, fax server's use portals. The service needs to be able to send a fax via email, like efax and metrofax. 


I have my own fax machine, can that send faxes direct from MySCView?

No. Fax machines are analog. Our system's go through the internet and not the phone lines.


Will my notifications go out instantly?

Not at the moment. But they will go out sooner. When using your own SMTP server, your notifications will go in the front of the queue for when they will be fired off. 


Why can't I still have MySCView send my faxes?

Digital fax services use approved to send as, email addresses. Since you are now using your own SMTP, the from email address, changes to the one you entered in the Mail Server settings. 


Who will my emails show they are coming from?

They will show they are coming from the email address you provide in the From Address.


What benefits do I have from adding my own SMTP server for email?

Notifications will go out quicker, if using fax, if someone replies, you will receive them and any other notifications that people reply to when they should not.  Your emails will also come from your own email SMTP rather than coming from @myscview.com.  


I don't get replies to fax's or notifications now?

No. The reason being, when they reply, it is going into an un-monitored mailbox. This is why we put notes in our notifications to not reply to an email or fax received directly. 


Is there an extra charge in using my own SMTP server?

There is no charge for using your own SMTP server. There is only an extra expense (be it purchased through SCView or yourself) if you wish to continue using faxing through our system.