If you receive an error stating "USAS account is disabled", "Unable to connect to USAS", or something similar, this can be caused due to issues with the USAS account under the user's FIS setting in SCView (Admin->Users). Please verify in USAS the account is active and setup correctly. If unsure, please contact your ITC as we do not have access into USAS to view this. Let them know that the profile is not able to be impersonated.