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Introduction
SCView integrates seamlessly with the United States Postal Service (USPS) to handle submissions of various modules such as Time Sheets and Leave. The integration functions on a fixed interval timer, processing submissions hourly. This automation means that while submissions to USPS generally occur within an hour, delays can happen depending on the queue and system traffic.
Once processed, submissions are sorted into either the 'Completed' queue if successful, or the 'Failed' queue if there are errors reported by USPS. Understanding how submissions transition through these stages can greatly aid in managing expectations and troubleshooting issues.
For instance, leave submissions can be affected by whether they are set to post on the day of the request or within the current pay period. Detailed settings dictate how future-dated requests are handled, ensuring they remain in the submission queue until the appropriate posting time. In cases where submissions take longer than expected or fail, specific support channels are available for timely resolution. This streamlined process ensures efficient, reliable integration between SCView and USPS, enhancing user experience and operational productivity.
FAQ
Modules that integrate with USPS submit to USPS on a fixed interval timer that runs once an hour. This means it may take up to an hour before it submits to USPS.
Once it processes, you will find the item in the Completed or Failed queues, depending on what message was returned from USPS.
If you find that your submission is taking longer than an hour, see below:
For Time Sheets:
Contact support: support@scview.com
For Leave:
Leave submissions will occur in one of two ways:
1) If the setting is enabled, leave will post on the day of the request or any prior days.
If the request has multiple days and some of them are for a future date, the overall leave will stay in the submission queue while the individual days will still post. Once all lines have been submitted, it will move to the completed queue. If an individual line fails, it will fall into the failed queue, and any lines after the failed line will not be posted.
2) If the above setting is not enabled, leave will post within the current pay period or any previous pay periods.
If the request has multiple days and some of them are for a future pay period, the overall leave will stay in the submission queue while the lines in the current pay period will post. Once all lines have been submitted, it will move to the completed queue. If an individual line fails, it will fall into the failed queue, and any lines after the failed line will not be posted.
Related Articles
Leave: How to Use the Leave Form
Leave: Undo Leave Submitted to USPS